Returns & Refunds
The returns policy is for goods purchased on the website.
ELSIE’S KITCHEN hopes that you will be happy with your purchases. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all products returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at info@elsieskitchen.co.za. or by calling us on the following number (open 9.00 am to 4.00 pm, Monday to Friday) 084 5044 249. Please provide full details of the customer order number or your email address and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the products. Refunds will be made against the original form of tender.
Please note that the return delivery costs will not be reimbursed.
If you are unhappy with our service please let us know at info@elsieskitchen.co.za
PLEASE NOTE – All ELSIE’S KITCHEN products are handmade and cut and there for, we cannot guarantee zero breakage. Despite our best efforts with protective packaging, there can be some broken products or crumbs present. Please provide photos when submitting a return due to breakage and we will use our discretion to determine outcome.
