Product Ordering Terms

ELSIES KITCHEN PTY LTD, Elsies Kitchen is a family bakery situated on our farm in the Sundays River Valley in the Eastern Cape. We bake a large range of delicious cookies and rusks, many of them based on traditional recipes from our Dutch Oma. All of our products are hand made with love and care using the best ingredients and are available from various farmstalls and supermarkets in South Africa.

We may add additional goods or categories of goods at any time, and these terms and conditions shall apply to those additional goods and all goods sold by us. Your placement of and payment for an order made by way of our website warrants that you have read and understood these terms, as well as any policies displayed on the website, and indicates your acceptance of these terms and your agreement to be bound by them.

Any reference to “we”, “us”, “the business” and/or “our” refers to ELSIES KITCHEN PTY LTD as the Supplier of the goods.

Any reference to “you” refers to the Client/Customer as a paying Consumer of the goods of ELSIES KITCHEN PTY LTD.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). Your data is used solely for processing orders and improving our service.

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Orders for goods can be placed online.

The placement of an order for goods shall constitute an offer by you to purchase goods.

We are not obliged to accept your order and may, for any reason, decline to accept your order without liability.

Our acceptance of an order for goods depends on several factors, including, but not limited to - availability of the goods and/or ingredients and/or decorations required for such a product - appropriate lead time on orders - availability of the production team - receipt of timeous payment for the goods.

Any confirmation of order request that you receive is a confirmation of the receipt of your order request, which must be processed. We shall notify you if we are unable to process your order.

No preparation of the goods, nor schedule the preparation of goods, until payment has been made in full.

All prices, whether displayed on the website or otherwise quoted by us, are listed in South Africa Rand (ZAR) and are inclusive of Value Added Tax (VAT). Prices on the website are subject to supplier pricing and other variables, and are constantly updated and subject to change without notice.

No goods will be made available for collection, nor will goods be delivered, prior to receipt of payment.

We reserve the right to cancel any pending order where payment has not been made timeously.

We will not be responsible whatsoever for any harm, damage or inconvenience resulting from any delays in having goods delivered or made ready for collection, caused by late payment.

Delivery fees are based on both the area for delivery and the size of the goods to be delivered, and delivery fees shall be quoted separately to the products ordered. Delivery prices quoted on our website are estimates only and will be confirmed once you have sent us the delivery address.

Deliveries shall take place on the day selected by you, provided that our delivery team has availability. Delivery times are between 10h00 and 17h00 between Mondays to Fridays.

We cannot guarantee a specific time of delivery, only the date for delivery. If we are unable to arrange for your goods to be delivered to you at your preferred time, we recommend you request the delivery to take place one day prior to your event taking place, or, alternatively, self-collection is recommended, in which case your goods will be made available on your selected date during our store’s opening hours. We shall not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery, which include reasons beyond our control.

We will inform you as soon as possible of any event, which we had not previously foreseen, that may cause a delay in delivery.

Please ensure that someone will be available at the delivery address on the day selected for delivery. If you are not available to receive the goods, we will be entitled, but not obligated, to deliver the goods at reception, receiving, security, at a neighbour or with a seemingly responsible person at your specified delivery address, during ordinary working hours (“alternate delivery”).

In such circumstances, delivery shall be deemed to have been properly affected or carried out by us. In all cases, risk of damage or destruction to the goods shall pass to you on delivery or alternate delivery.

Please take note that any representative/s at such delivery address shall be deemed to have been duly authorised to take delivery.

All of our drivers are however instructed in the correct handling of the goods and will always pass this information on to any such representative/s.

If we unsuccessfully attempted delivery, where you or the specified third-party recipient were not available or present to receive delivery, and we elected not to affect an alternate delivery, the goods will be returned to our store, and we will be entitled to charge our normal delivery fee. Thereafter, you can either arrange self-collection or elect for us to attempt to re-deliver the goods, in which case an additional delivery fee shall be levied.

Re-delivery on the same day will be subject to availability, and a same-day surcharge will be added to the normal delivery fee. Our drivers are only able to wait for a recipient for a limited amount of time before continuing with their scheduled deliveries. Please be mindful of this and ensure that someone is present at the delivery address to receive the delivery to avoid any disappointments and any additional fees.

Once the goods have been handed over, all risk and liability will pass to you as the Client/Customer. We will no longer be liable for any damages or destruction that may occur in transit or otherwise.

When the order is handed over, either via collection or delivery, you are required to inspect the products. If upon inspection, you find that the products are damaged or are not the products that you originally ordered, you may refuse to accept the handover.

At your request the correct products will be replaced and redelivered to you at no extra cost. If you inspect the products and do not immediately notify us that they are either damaged or incorrect, then the products will be deemed to have been delivered in good order and we will not have any obligation to replace those products.

We work in a kitchen that uses gluten, dairy, eggs and/or nuts. If you have an allergy to any of these ingredients, please be sure to inform us and we will try our best not to let your baked goods come into contact with the allergens. Please note however that we cannot guarantee that traces of these allergens won’t come into contact with your products, so ordering from us is entirely at your own risk

We cannot guarantee that all goods featured on this website will always be available. We shall not be liable for any interruption to the ordering and other services offered on our website caused by scheduled or unscheduled downtime.

We shall be entitled to modify any information on the website from time to time and without notice to the users.

ELSIES KITCHEN PTY LTD is committed to offering quality baked goods. Our goal is to ensure that our delicious treats meet or exceed your expectations on quality. If you aren’t satisfied with the quality of your baked goods, we may replace the item or
grant a full refund.

In the event that you would like to change the date or details of your order, or cancel it altogether, please contact us as far in advance as possible.

In terms of the Consumer Protection Act, we are entitled to charge a reasonable cancellation fee, taking into account: - the type of goods, (being perishable goods with a limited shelf life) - the length of the notice - the likelihood of finding a replacement customer for the goods.

An admin / cancellation fee of at least 10% of the total order cost will be deducted from any amounts refunded, or, depending on the nature of the order and the amount of cancellation notice given, we may offer an in-store credit for 100% of the amount paid to us, provided that the cancellation takes place at least 7(seven) or more days before the anticipated delivery date.

Orders cancelled within 48 (forty-eight) working hours of delivery/collection will be charged a cancellation fee equal to 100% (one hundred percent) of the total price of the order, unless otherwise agreed in writing.

If you are unhappy with our service please let us know at info@elsieskitchen.co.za